Reference

Ketentuan Penggunaan Akun attatoto Anda

These Terms & Conditions govern your account, your access to our lobby, and every transaction you make on attatoto — including deposits via DANA, OVO, GoPay and QRIS.

Berlaku untuk semua akunPembayaran DANA, OVO, GoPay, QRISKetentuan Penarikan DanaKeamanan Akun DijagaKontak Support Tersedia
attatoto Ketentuan Penggunaan Akun attatoto Anda
HUBUNGI TIM KAMI

Cara Menghubungi Kami Soal Ketentuan Ini

If any clause in these Terms & Conditions is unclear, or if you believe your account has been affected by an incorrect policy application, our support team is available every day from…

Live Chat Start a live chat session directly from your account dashboard. Our agents handle Terms & Conditions queries, account disputes and withdrawal verification every day from 08:00 to 24:00 WIB.
Email Support Send a detailed message to our support address for formal Terms & Conditions inquiries. We aim to reply within 24 hours with a written record of the outcome for your files.
WhatsApp For quick policy questions, reach us on WhatsApp during the same daily window. Share your registered account number and the specific clause you need clarification on.
KEPERCAYAAN DAN KEAMANAN

Bagaimana Kami Mengelola Akun dan Data Anda

Our commitment to these Terms & Conditions extends beyond the text on this page. Every account action — from identity verification to withdrawal approval — follows a documented internal procedure that aligns…

Verifikasi Identitas

We verify every account using a two-step identity check before your first withdrawal is processed. This protects your funds and ensures that only you can authorise transactions from your account.

Enkripsi Data

All personal and payment data you submit — including your DANA, OVO or GoPay details — is encrypted in transit and at rest. We do not share your financial information with third parties except as required to process your transaction.

Retensi Data Akun

We retain your account data for the period required by our operational obligations. You may request deletion of non-essential data by submitting a written request to our support email; we will act on it within 14 working days.

Kebijakan Cookie

Our site uses session and preference cookies to keep your lobby settings intact between visits. You can manage or withdraw cookie consent at any time via the settings panel inside your account.

Perubahan Ketentuan

Any revision to these Terms & Conditions is logged with a version date. You can always view the version you accepted at registration by opening the 'Account History' tab and selecting 'Terms Version Log'.

Permohonan Koreksi

If you believe any data we hold is inaccurate, you have the right to request a correction. Contact support via live chat or email with your account ID and we will review and correct it within 7 working days.

Pertanyaan Tentang Syarat dan Ketentuan

Below are the questions we receive most often about these Terms & Conditions. Each answer reflects the current version of our policy; if a future update changes any detail, we will revise these entries and send you a notification as described in the Details section above.

They take effect the moment you complete account registration on attatoto. Every subsequent login, deposit via DANA or OVO, and withdrawal via GoPay or QRIS is governed by the version active at that time.

Where any clause conflicts with applicable local regulation, the provision that depends on local law is automatically suspended for accounts in the affected region. The rest of the terms remain fully valid for your account.

Yes. Open the 'Account History' tab in your dashboard and select 'Terms Version Log'. You will see the version number and effective date of every terms iteration linked to your account.

We send a platform notification and an email to your registered address at least 7 days before any material change. The notification includes a summary of what changed and a link to the full revised document.

Yes. The terms require us to encrypt all payment data — including DANA, OVO, GoPay and QRIS transaction records — and to use that data only to process your requested transactions. We do not sell or lease payment data.

Contact our support team via live chat or email before the update's effective date. We will process your closure request, confirm any pending withdrawals, and send you written confirmation within 3 working days.

Reach our support team on live chat (08:00–24:00 WIB) or email. Provide your account ID and the specific clause you believe was misapplied; we will investigate and respond with a documented resolution within 24 hours.